Consular Services

Services for Australians

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The Australian Government will do what we can to help Australians in difficulty overseas, but there are legal and practical limits to what help we may be able to provide. Information on the services we may be able to provide and information on what we cannot do is outlined in the Consular Services Charter. Services may include:

• Assisting Australian citizens in difficult situations overseas, including serious injury, illness or death, and arrest or detention.
• Providing support during crises and international emergencies.
• Delivering information and advice to help Australians help themselves and avoid difficulties overseas.
• Issuing passports and travel documents to Australian citizens.
• Offering a limited range of notarial services, such as witnessing and legalising documents and administering oaths and affirmations.

If you’re a dual national, we will only be able to assist you in your country of other nationality in exceptional circumstances.

The Australian High Commission Nuku'alofa also offers consular assistance to citizens of the following countries in Tonga: Canada, Nauru, and Papua New Guinea.

Consular services

The Consular Services Section is open from 0830 to 1700hrs, Monday to Friday (excluding Public Holidays). If you require consular assistance during these hours, please:

• Call: +676 20-400
• Email: consular.nuku'[email protected]

Please note that we will not respond to any phone calls or e-mails regarding Australian or Tongan visa matters directed to this phone number of e-mail address.

Travel Information for Australians

Our most recent travel advice and other information can be found on the Smartraveller website. Please subscribe to the alert services for Tonga using the link in Smartraveller. Please also follow the Australian High Commission Nuku’alofa’s Facebook page (@AustraliainTonga) and X account to keep up to date on all things Australia in Tonga.

Visas

The Consular Office cannot assist with matters relating to foreign or Australian visas, citizenship or residency matters. This includes citizenship by descent, spousal visas, or checking any application lodged with the Australian Department of Home Affairs Department. We do not accept or process any visa applications. Visa enquiries should be directed to the Australian Department of Home Affairs.

Passports

Information about applying for an Australian passport in Tonga can be found under Passport Services.

Notarial Services

Information about notarial services in Tonga can be found under Notarial Services.

Elections

For more information regarding participation in Australian elections or referendums, please visit https://www.aec.gov.au/

Former Australian residents

The following gateway can provide information about Australian benefits, payments and services for former Australian residents.